What is Philippine Airlines Cancellation Policy?

If ticket is issued and passenger decides not to take the flight, passenger may apply for refund through any of the following: * Philippine-based PAL Ticket Office - outright cash refund shall be given to the passenger. However, the currency of the passenger ticket shall be converted to Philippine Peso (PHP).

If your flight is affected by cancellations or travel ban (from February 2 to September 15, 2020), you are eligible for a refund without penalties. If your flight is not affected by cancellations or travel ban (from July 1 onwards), we're also offering you the option to refund your ticket subject to fare rules.

Philippine Airlines is most popular due to its feasible flight service on the decided schedule. It is the best flight service in terms of managing your booking and also planning your journey in a convenient way. It is associated with the online features which are a fully automated facility called calendar pricing. This kind of list will be displayed on the lowest fare available over the seven days. But before that, if you want to re-schedule your journey and want to cancel your flight at the decided time, you must have to go through the terms and conditions and find the basic help in order to cancel your flight ticket online without facing any trouble.

  1. Philippine Airlines is one of the largest airlines in the globe which serves at various locations in the world to carry millions of people each year.
  2. Philippine understands that most of the travel plans cancel due to uncontrollable reasons and to facilitate these many cancellation rules are established.
  3. These cancellation rules of the Philippine airlines cancellation policy are framed to assist customers while cancelling the ticket.

What is the cancellation policy of Philippine Airlines?

Whether you are making the voluntary or involuntary change in Philippine airlines booking, you need to follow these guidelines.

  1. One of the most important points of the cancellation policy is that you are prohibited to revoke your booking using the website of the airlines.

  2. For cancellation, you need to contact the customer service via phone or send email to them.

  3. Philippine can cancel the booking purchased by a fraudulent credit card and bears no responsibility of damage by ticket cancellation.

  4. You can only cancel those booking which are made online or through the customer service of Philippine Airlines.

  5. You will obtain the refund of the cancelled booking in the original form of payment used in the booking process.

  6. You will only obtain a refund for the unused part of the booking.

Can I rebook / reroute / refund my flight?

Passengers in all domestic and international flights during the Enhanced Community Quarantine period imposed by the Philippine Government from March 15 to April 30, 2020 and passengers whose flights are affected by COVID-19 cancellations or are banned for travel (even if their flight is not cancelled) may avail of the following options:

  1. Rebook or reroute once without penalties and without fare difference. The new travel date must be within November 30, 2020* or within ticket validity, whichever comes first.
  2. Convert the unused value of their ticket to a voucher for future use
Travel Voucher Terms and Conditions:
  1. The Voucher is valid one (1) year after date of issuance for travel up to 12 months. 
  2. The Voucher can be used to purchase new PAL tickets or Travel Extra/s (Prepaid Choice Seats and Prepaid Baggage only). A maximum of two (2) Vouchers can be used in a single transaction. 
  3. For domestic flights, Senior Citizen, PWD and Military discounts shall apply subject to the presentation of valid identification.  
  4. Passengers may top-up with cash or credit card to avail of tickets or Travel Extras with prices higher than the amount of the voucher. No change shall be given if the Voucher is exchanged for PAL tickets or Travel Extras less than its face value.
  5. The Voucher is non-transferable and is convertible to cash.

How to REBOOK or Get a REFUND Online for Canceled Flights Due to Covid-19?

  1. REBOOK the flight for FREE. You can book the flight on another date (after May 15, 2020).
  2. Convert the booking to a TRAVEL VOUCHER. 
  3. Request a REFUND.

Check Out the Philippine Airlines Refund Policy

If you have booked your flight ticket online but want to cancel it due to some personal issue, you should read the Philippine Airlines Cancellation Policy. As per the policy, you need to cancel your flight ticket within 24 hours before departure. In case you have a refundable flight ticket you will certainly get a refund without facing any trouble after selecting the correct date and time of the booking that should be before 24 hours before departure.

Information on Philippine Airlines cancellation

Generally, people avoid cancelling their reservations because of the huge amount of cancellation fees charged from the passengers. However, as per the Philippines Airlines cancellation policy, one can cancel their booking for free without paying any cancellation fee. 

However, before heading on with the cancellation process, it is required that the passenger is required to keep these pointers in mind mentioned below: 

  • As stated in the policy, the passenger is not permitted to cancel their booking online. 
  • Further, this policy only applies to the flight booked online or via the reservation center of the airline. 
  • Still, the passengers are allowed to cancel their booking offline by reaching out to the airline Sales office or by sending a proper email to the airline. 
  • Also, a penalty fee might be applied to the cancelled reservations depending on the fare type. 

these are the few pointers of the Philippines Airlines cancellation policy that one needs to keep in mind before cancelling their reservations with Philippine Airlines. 

How Much does it Cost to Cancel a Philippine Flight?

Additionally, if you have purchased a non-refundable flight ticket online you can request the cancellation process but for you have to pay some of the extra amounts. Your amount would be deducted from your refund and you will receive a refund directly in your account soon. There are different costs you have to pay to show on the list. There’s no fee to change or cancel a flight ticket within 24 hours as long as a reservation made. However, it charges $100 to $500 of flight cancellation.

Following are the ways assisting you to cancel your flight ticket online:

  • First of all, visit the booking website and click on the login button to enter the correct email address and password.
  • Select manage booking tab and enter the flight reservation number and move to the next.
  • Enter the passenger’s detail and select the cancel button with the correct date and time of the booking.
  • Click on the continue button and follow the on-screen instruction and you will find the information on canceled flight tickets online on your mobile phone finally.

Having canceled a flight ticket online, you will have to send a request to refund. But for that, you have to read the Philippine Airlines refund policy. As per the policy, you will find your refund within 3 to 7 days directly in your account. If you have decided to not to book another flight, you are always free to receive your amount. It is a Philippines-based PAL ticket office outright cash refund that provides you a refund in cash sometimes.

This happens just because of the currency exchange if you are traveling to other countries. If you are having any difficulty in getting your refund, you can simply contact us by dialing Philippine Airlines' support phone number without facing any trouble instantly.

How to Claim a Refund for the Cancelled Reservations?

And for the passengers who have queries on how they can claim Philippine airlines refund, they can check out the refund policy of the airline and claim their refund in time. 

  • As per the refund policy, the passenger will be provided with a refund for the unused part of the flight ticket. 
  • However, in the above condition, a certain amount of cancellation penalty will be deducted from the refund amount. 
  • Further, for the reservations booked using a credit card, the passenger needs to provide a government-approved id before claiming a refund. 
  • And for the flight tickets purchased using the ATM card, the refund amount will be provided to the passengers within 2 business days, depending on the fare conditions. 

Hence, this was the complete details regarding the cancellation and refund process of Philippine Airlines. In case, if the passenger still has any queries, they can contact the Philippine Airlines Customer Service to seek the required help for cancelling the reservations and claim a refund for the same. 

Where should I consult if I feel unwell at the airport before my flight?

If feeling unwell, passengers must immediately consult a Doctor or Nurse so they can receive the necessary care and clearance for the flight. Here is a list of Airport Terminal Clinics or Medical Helpdesks in key PAL Hubs in the Philippines:


Clinic Location

Operating Hours

Manila NAIA Terminal 1

Arrivals area near carousel 1

24 Hours

Manila NAIA Terminal 2

Basement of rotunda (elevator access)

24 Hours

Manila NAIA Terminal 3

International arrivals conveyor

24 Hours

Cebu (International)

Departures level, before immigration counters

24 Hours

Cebu (Domestic)

Airport arrival area

24 Hours


Second floor, near pre-departure area

24 Hours


Domestic arrival area

24 Hours

Puerto Princesa

Pre-departure area across Gate 1

24 Hours

Tagbilaran (Panglao)

Nurse-on-duty at the pre-departure Info Desk

During flight operations


Domestic departure area

24 Hours

How do I get a refund from terminal fee Philippines?

Non-OFWs with unused airline tickets may get a terminal fee refund by showing their proof of purchase and certification from the airline that they were not able to take their flights. The terminal fees can be redeemed at the designated counter at the departure area.

How can I cancel my flight ticket Philippine Airlines?

PHILIPPINE AIRLINES: How to REBOOK / REFUND for Canceled Flights Due to Covid-19 thru MyPAL Request Hub
  1. REBOOK or REROUTE the flight for FREE. You can book the flight on another date (after May 31, 2020).
  2. Convert the booking to a TRAVEL VOUCHER.
  3. Request a REFUND.

Related Links: Philippine Airlines Reservations

  • Customer Reviews
      • I want to know the status of my ticket refund for my flight pr103 April 1,2020 Los Angeles to Manila which was cancelled due to Covid 19. PIP 7B9 Thank you